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First
written on May 23, 2006 |
Revised
and Updated on Tuesday, September 09, 2008
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Marketing to Women -
Understanding their Psychology
- Hell hath no fury
than a woman scorned - Old Saying
Introduction:
Logically, women should
constitute 50% of the population all over the world. Agreed
that in some countries the population ratio of men to women is
slightly skewed either in favor of men or women. In Asian
countries, women are less, whereas in African countries, the
women are more. I do not know the latest position in European
countries and USA to comment on this aspect but it can easily be
gleaned from the internet by those interested. However, the fact remains that
women form a large percentage of the market for any product or
service. Not only that, for most products of everyday
use, women are the deciders. Even for products like
automobiles, women influence the ultimate decision because of
the styling aspect. The only area where women played no role
in the past was in industrial products. Even in this area,
women are moving in slowly and steadily.
Emotionality:
Unlike men, women are more
emotional in buying products, especially in those cases where
their beauty or vanity is involved.
Characteristics of Women:
Women have much higher
expectation than men. Let us say you are selling an apartment
or a building block to a married couple. The male will be
satisfied with the car parking, security, a nice drawing room
and the price. Women on the other hand will be more particular
with the size of the rooms, the painting, the compound, water,
sanitation facilities and the location with regard to traffic.
They will also be curious to know the status of potential
neighbors and the kind of locality they will be living in.
Whatever strata of society they may belong to, women always
have higher aspirations than men.
Unforgiving:
Women are also very
unforgiving and revengeful. Some of the greatest wars in the
world have been fought because of very beautiful women. In the
modern days, we have Lorena Bobbitt's. We had one case in the
year 2005 in Kenya. This lady, an African Lorena, used a
shaving razor blade (Ouch), while the guy was sleeping, punch
drunk. This guy woke up and was hollering and screaming
when he reached the hospital, with blood all over the place.
This lady threw the piece away and people had to search for it
for the Doctors to stitch it back. Luckily, the piece was
found and not a stray dog or cat or bird had picked it up.
Risk Averse:
If a product or service fails
to keep a promise, they will never use it again. Women are
more risk averse, which is a contradiction to their basic
curious and experimental nature. Women are very guarded and
suspicious in unfamiliar surroundings and with unfamiliar
people. They have a very high instinctive ability to sense
danger. They will not express their opinions or come to
conclusions easily. It is this aspect which makes it very
difficult to satisfy women customers. You do not know which
way they will jump.
Patience and ability to
handle multiple tasks:
Women are generally very good
at handling multiple tasks. They can cook, look after the
children, teach them at home and also work in an office or
factory. Women are more careful about
maintenance. They like to keep everything neat and clean.
Women are also very careful drivers and take practically no
risk. They are so careful, it can be exasperating if you are
behind them in another car. Many insurance companies charge a
lower premium for accident insurance of cars, if they know
that the car is being used exclusively by a woman. Statistics
of accidents, anywhere in the world, reveals that most
accidents are caused by men who drive after drinking one too
many. Probably, one in a million women can be found drunk
publicly. Automobile companies developed the power steering
for women drivers. The automatic transmission was also
developed for women drivers.
Jealous:
Many ads for products like
shaving gel or shaving cream, razor blades, underwear etc.,
aimed at males, feature beautiful and sexy women. I do not
understand as to what they are doing, being there. Women often
buy those products for their men. However, if there is an
element of crude sex or vulgarity in the message or features a
female star or a model their men like, the average women will
not respond. Women are jealous of other women, especially if
they are beautiful and sexy. However, if it features a male
model or actor they like, they will buy. They like subtle
messages.
Capricious and Selfish:
Finally, women are very
capricious and more selfish than men. Their survival instincts
are very high. 'What is in it for me' is very important to
women. For them, their own long term safety and children come
first. The husband or the male is generally expendable or
considered a necessary nuisance. The male has to bring home
the bacon all the time.
Summary & Conclusion:
Marketing to men and women is
different. The situation today is that more and more women are
becoming the decision makers, irrespective of the nature of
the product. Women, generally, prefer honesty, integrity and
ethical behavior. Women are more difficult to please. Women
are very difficult to understand. People often say that even
God does not understand the behavior of women, though he
created them. Any marketing person who does not take women
very seriously, will be making the biggest mistake of his or
her life.
Written
by Madhavan T Gopalachary
The
views, opinions and interpretations are personal.
Sponsorship does not mean that the sponsors endorse them.

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