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First written on August
05, 2007
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Revised and
Updated on December 19, 2008
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| Mega Brands,
Perceptions and Reality
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Give
me a lever long enough, a place to stand and a pivot, I
will move the world - Archimedes - Ancient Greek Scientist
who lived before Christ. He is also the propounder of
'Archimedes Principle' in Physics.
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If one
has enough money, one can kill any opposition in business
- Madhavan Gopalachary
Business is all about
branding. Brand building is an art. Brands are
intangible. Brand valuation must not be confused with
Market capitalization. It can be only perceived, which
may be different from reality. That does not mean brand
building can be done away with. It may sound paradoxical
but the evaluation of some brands is very much greater
than the net asset value of the company owning it. That
is the power of the brand.
The top five brands
in terms of brand valuation as at end 2005 and
ranked by Businessweek/Interbrands were Coca
Cola, Microsoft, IBM, GE and Intel. The estimated brand
values were USD 67.5, 60, 53.4, 47, 35.6 billions
respectively. The figures have been rounded off to the
nearest decimal. They are all corporate as well as
product or service brands. Unless some
cataclysmic event occurs, which is highly unlikely,
these brands will continue to dominate the top
five. Amongst all the above companies, Intel is the most
focused followed by Microsoft.
When you have such an overwhelming brand power and pull,
the normal tendency of companies is to leverage the brands,
more commonly known as brand extensions.
Unfortunately, the brand perception in the minds of
people has a more important role to play because
perception is the reality. Most of us try to
change perceptions. It is an exercise in
futility. Perceptions cannot be changed because it means
trying to change the environment. People who have tried
to do that have realized it at great costs. Instead of
trying to change perceptions, we must deal with perceptions
and try to change the product or service and try to
meet the perception. As Al Ries & Jack Trout have
said in their book 'Bottom up Marketing', if you are in
a boat and it starts leaking, it is obvious you must
plug the leak rather than trying to drain the lake.
Brand extensions confuse the markets in terms of
positioning. When you send out conflicting messages,
your competitor gains. Even giant companies mentioned
above can make such mistakes.
Let us take Appliances. Who is the leader in Food
Processors? Who is the leader in refrigerators? Who is
the leader in Washing Machines? Who is the leader in
Electric Irons? Who is the leader in Blenders? Who is
the leader in Electric Ranges?
What does Coca Cola stand for with so many variants?
Who is the leader in Super Computers? Who is the leader
in mini computers? Who is the leader in micro computers?
Who is the leader in desk top publishing? Who is the
leader in main frames? Who is the leader in laptops and
tablet PCs?
Now let us take the smaller brands.
There was a time when one had a bright smile with
sparkling teeth; it used to be known as a 'Colgate
Smile'. What does Colgate-Palmolive mean today? It can
be a tooth paste, tooth brush, tooth powder, a shaving
cream, a shaving brush, a bathing soap or even a
detergent cake.
Xerox has become a generic name for photocopying. They
have been trying to change the perception for years.
They even threatened to sue people who used the term
'Xerox' for photocopying. In 1992, When I was the
VP-Corporate Development and Marketing in a Calcutta
based company, I with the creative help of an ad agency released
one ad nationally. The brand name of the product we were
dealing with had become a generic name. I referred to
few brand names which had become generic in the ad which
included Xerox. One brand belonged to Levers. Rank-Xerox sent us a legal notice and we
pulled back the particular ad in the national campaign.
They probably didn't know that our then Chairman and
owner, now deceased, also owned the biggest newspaper
chain in
India. He was a billionaire and one of the richest men
in India at that time. My immediate boss the MD & CEO, a
professional manager, was a terror
in management circles. I was his blue eyed boy because I
was equally aggressive or more. I always
have backups and the ad campaign continued without that
particular ad. I wanted to take them on, but management didn't want to get into a legal fight
with myopic people who failed to see reality and waste valuable time.
Xerox don't like it but that is
a reality. They will have to sue millions and will be
only doing that at the cost of their business. They launched a full range of
computers, printers and other office products 25 years
ago trying to capitalize on their brand name and failed?
Why did Exxon try to get into office
products? Why did Goodyear and DuPont acquire oil
companies? Why did GE try to get into mainframes in the
1950s? Would it make sense if GE launches a cola? If you
are looking for some consumer finance, would you look at
GE Money or Citibank? Would GE Plastics have fetched a
higher price if the brand name had been different?
There can be many more such questions, case studies and
examples of companies trying to encash their brands by
leveraging them. Only a handful has succeeded but
majority have failed. You may as well ask how these
companies survived such decisions. The reason is not far
off. They all have enormous resources. They all have an
overwhelming core competence in some field. Coca Cola
maintains its leadership by enlarging the market pie.
Others in the industry also benefit when the pie is
enlarged but that does not matter. IBM maintains its
leadership by its excellent marketing and service. It has never been
an innovator or early adaptor. IBM clobbers all
opposition by its sheer financial muscle. It does not mean it
adopts any predatory or unfair tactics in the market place. It
is just a matter of attrition or starving the opposition to
death. Just keep the opposition engaged on some front. If that
doesn't work, open up a new front and keep at it. You will
need a lot of money. This tactic is fair in business and war. Money is all
powerful in this materialistic world. When money talks, all of
us have to listen. If one has enough money, one can kill any
opposition in business. GE maintains its
leadership by its excellent management and overall
efficiency but is slipping. It is very low on innovation. It is
exiting out of many and consolidating its business, but I
don't see any new products coming out into the market place
out of its stable. Intel and Microsoft lead by innovation and
superior technology. If I have to start my career all
over again, I will opt for Intel first and then Microsoft
because they are exciting places to work. I have no third
choice out of the above five brands. My third choice will be
Google, if there is an option. How I wish I can become younger
and get back the lost 36 years of my life.
Written
by Madhavan T Gopalachary
The
views, opinions and interpretations are personal.
Sponsorship does not mean that the sponsors endorse them.
©
Copyright, Dec-08
. www.madgopes.com .
Without prejudice. All rights reserved
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