Last Revised and Updated on June 22, 2008 Index - Management Articles Published under Madgopes.com banner We are pleased to give below the list of articles with links to the respective pages. The articles are written by the Webmaster & Chief Editor Mr. Madhavan T Gopalachary. He can be contacted in his personal capacity at madhavan@mmg.name. The financial support is provided by Madras Management Group (MMG) based in Chennai, TN, India - www.mmgindia.com.  The research support is provided by MMG Consulting. The technical support and web hosting is provided by www.mmguniversal.com and communication support is by www.mmgcommunications.info.  This is to inform that we have made some policy changes with effect from June 16, 2008. Free membership will only be necessary to access the restricted articles in the free 'members' folder, except those published in the 'public_html', 'free', 'general' and 'other articles' folders with effect from June 16, 2008. 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Any breach will entail suspension of privileges and we reserve our rights to change or withdraw our offer or take action as deemed fit at any time. Please see our terms and conditions of offer and the important notification at the bottom of the home page. The articles are stored in various folders. They are: Archives - All editorials and newsletter published are archived in this folder from October 29, 2006 Corporate Development Economics Finance Free - This is available for free access to all including general public. Membership is not necessary to access articles in this folder. General - This is available for free access to all including general public. Membership is not necessary to access articles in this folder. Human Resources Management Manufacturing Marketing Members. Free Membership is necessary to access the articles in this folder. Just click here to peruse the terms and conditions of offer and send in your acceptance. We will go through the necessary security procedures and will advise you the access ID and PWD. As an incentive to become a free member, you will receive a free Gmail account with MMG Communications. Public Html - This is available for free access to all including general public. Membership is not necessary to access articles in this folder. Strategy Technology Theology - Culture, philosophy, theology and other non management related articles - The default page is the index of pages stored in this folder. This is available for free access to all. Membership is not necessary to access articles in this folder. The highlighted folders in blue are available to paying individual members only.  The articles that are available for free public access in the 'public html' folder are marked - for public access - in the index list below.  We also publish some of the articles, editorials and newsletters  in www.evancarmichael.com. The list and the articles published there can be accessed by clicking here. However, they are abridged and condensed versions and may not carry all our comments, opinions and views.  Most of such articles are available for free access in our domain in the list below. For individual articles the following charges for non members will be applicable. The articles will be sent by e-mail as attachments.  Quantity  Price Number of reprints per article License fee to be paid per copy or reprint 1 article $2.00 each  up to 10 copies  $ 1.00 2-4 articles $1.75 each  11 to 20  $ 0.75 5-9 articles $1.50 each  21 to 50  $ 0.50 10-19 articles $1.25 each  51 to 99  $ 0.25 20 + articles $1.00 each For more than 100 reprints or copies  refer to us at ipr@mmg.name  All payments are to be made by credit cards only. We will raise the bill through Paypal and the debit in your card statement will be in favor of www.mmguniversal.com which is a paypal verified group site. The articles will be sent within 24 to 48 hours from the date of receipt of the payment. In case the articles need updating and needs time, we will advise accordingly. Please get in touch with us at ipr@mmg,name  Thank you for your time and have a good day, Information & Public Relations - www.madgopes.com Asian Financial Crisis - 1997 What is a Business Cycle ? - for the general public version click here Corporate Ethics - a 2 hour presentation to final year MBA students of Ethiraj College for Women at Chennai, TN, India in August 2002 - for public access Executive Compensation - for public access Food or Computers - India specific What is Foreign Exchange ? Goals and Goal Setting - for public access - All time classic Why Goals fail ? Issues in Goal Setting Vision Statement - for public access - All time classic Horses & Donkeys in management - for public access Job or Consultancy ? Correspondence with people on various clarifications sought - for public access Low Morale in workplace - a real life case study Malinvestments More on Business Cycles - for public access Recession & Future Prospect - a forecast Focus - Written by Dr. John C. Camillus - The author is Donald R. Beall Professor of Strategic Management at the Katz Graduate School of Business, University of Pittsburgh. - for public access How to set Goals ? How to be Proactive ? Akio Morita & Sony - for public access Stock Markets & Business Cycles Education in workplace 2000 Business Process Outsourcing The mistakes HRD & senior professionals make Owner driven versus professional driven businesses Summary findings of our research on HR Ratings & Competency Mapping - India Specific - for public access Is Quality Policy Statement necessary ? - for public access The size of Indian Economy vis a vis US Economy - India specific The Strengthening of the Indian Rupee - India specific Foreign Institutional Investments in the Stock Markets of Developing Economies - India specific Are all Small Management Consultants, Head Hunters & Placement Agencies bad and incompetent ? Balancing Manufacturing & Services Sectors of the Economy - India specific Reengineering the business - a case for SMEs - This is a summary of a short presentation made to ACCA (Association of Certified Chartered Accountants), Uganda branch on September 18, 2003 at International Conference Center, Kampala, Uganda, East Africa. ACCA is a UK registered association and has become the largest body of accounting and finance professionals in the world in March 2006 - for public access Our Work Ethics, Work Ethos & Work Culture - India specific What is wrong with the Management Consultancy profession ?  The difference between performance appraisals and performance management Performance Management Systems - This was prepared for Institute of Chartered Financial Analysts of India, Hyderabad, AP, India, upon their request for publication in their executive reference book. ICFAI is a University and a non profit organization engaged in education, training and research in the fields of Finance and Management - for public access The Demands and Expectations of the workplace in the 21st Century - for free member version click here Attitudes - Real life case studies from Software and Other Service Industries - India specific Entering Developing Economies - Macro marketing - How not to do it - India Specific Customer Service - Real life case study from the banking industry - Involving 3 Countries in 3 Continents and Giants of the industry Business Ethics - Social Environment - Blood Money - Plasma International, Tampa, Florida, USA - for free version click here Business Ethics - Engineering Environment - Cost Benefit Analysis - The Ford 'Pinto' Case, USA - for free version, click here Business Ethics - Technological Environment - Disaster at Union Carbide, Bhopal Plant  - India's night of death - for free version click here Business Ethics - Natural Environment - The Exxon Valdez Oil Spill Incident, Valdez, Alaska, USA - for free version click here Business Ethics - Consumer rights and complaints - McDonald's Coffee Incident - Albuquerque, New Mexico, USA - for free version click here Motivation - what is it ? Motivation Theories Motivation and Morale - for public access Motivation through Counseling Importance of management systems to the longevity and productivity of a company ? - This unabridged version of the article was prepared for publication in the largest circulated daily of Uganda, 'The New Vision'. The image of the actual printed version can be sent by e-mail to those interested upon request - for public access Bullying at workplace - Call Center - a real life case study from UK in the year 2000 360 degree feedback - a paper prepared by Mr. Mark Forquer, Former Master Sergeant, US Army - for public access 30 Tips on Communications Begin with the end in mind Biggest is not necessarily the best Redefining Economy, Business & Management Education ? - India specific - For the global public version, click here What is Self-Esteem ? What is a Paradigm Shift ? - for public access - All time classic Succession Planning in Family Managed Enterprises Thinking A tribute to the (Late) Dr. Peter Ferdinand Drucker - for public access STEP Formula - Success Through Employee Participation The Art of Selling - for public access Structure & Culture of Businesses in the 21st century Time Management Improved workplace management - Japanese Style - for public access Examples of real life leadership - for public access Why employees and workers have to take charge ? - for public access (Late) Mr. Sam Walton & The Wal-Mart Story - Example for achieving world class performance   Handling Mistakes. Complaints & Criticism   Recognition, Praise & Rewards Discipline & Focus Achieving balance in life   Worrying, Anxiety and Stress at workplace Why is enthusiasm necessary ?. Please click here for free version. Importance of Production/Operations Management - for public access Why family managed businesses fail ? - for free access Using PR as a crisis management tool - The 'Tylenol' Cyanide poisoning case  - For the free version, please click here Anatomy of a Crisis - The anti arthritis and anti inflammatory drug 'Vioxx' case - For the free version, please click here Finding the right job - a myth or a reality ? - For the free version, please click here Action or Experiential Learning - What is it ? Distortion and importance of feedback in a communication process What is Six Sigma ? Brand Strategy and Business Strategy - In what way are they different ? The devaluation of 'Sony' as a brand - The Classical Brand Extension Trap   Marketing to Women - Understanding their Psychology. For the free version please click here. What is Friendship Branding ? - For the free version, please click here Model of Business Leadership - Sir John Harvey Jones - formerly of ICI, UK - For a free version, please click here. Model of Business Leadership - Mr. Donald Peterson - formerly of Ford, USA  - click here for free version. Model of Business Leadership - Dr. Jack Welch - formerly of GE, USA - click for free version Model of Business Leadership - Mr. Lee Iacocca - formerly of Ford & Chrysler Corporation, USA - click here for free version Model of Business Leadership - Mr. Robert Townsend - formerly of American Express & Avis, USA - for free version click here Model of Business Leadership - Dr. Andrew (Andy) Grove - Co-Founder of Intel Corporation, USA - for free version, click here Model of Business Leadership - (Late) Mr. Dhirubhai Ambani - Founder of Reliance Industries, India - The First 'Fortune 500' Indian Company from the Private Sector - Please click here for general public access Why brands fail ? Is it a Marketing failure or a Personal Failure or a Team Failure ? Why companies must have an Advertising Policy ? Psychometric Tests - How relevant and accurate are they in choosing people ? Arbitrage and Insider Trading in the Stock markets What are Competences ? What is meant by them ? How do we use them ?  Resource Management - what is meant by it ? - for public access 'Group Think' and the resultant team failure The Common Characteristics of Dysfunctional teams - for public access What is hedging ? What are hedge funds ? How do they affect the stock markets ? What is expenditure ? What is profit ? What is profit and loss account ? and glossary of accounting and financial terms commonly used in business What is a balance sheet Fallacies in Marketing - for the free version, please click here What is process mapping ? How to map a process ? What are the various methods of defining costs ? Why a business must understand it ? Quality, Pricing, Segmentation and Positioning as strategic variables for a product or service ? Flanking strategy in marketing - for free version, click here Guerilla strategy in marketing The qualities required to be a leader and strategist Secrets of Success - for public access Job Hopping - Its psychopathology, cause and effect - Is it beneficial in the long run ? - for public access Performance and Incentives Related Pay - for free version, click here Importance of Branding & Branding Strategies In Search of Excellence - Revisited - for public access Awareness Survey of Top 100 Global Brands - This awareness survey was done by us based on the list of top 100 global brands as at end 2005, provided by Businessweek and Interbrands in public domain. This document in 'pdf' format is available for private circulation to all by paying the appropriate charges as mentioned above The Toyota Way Organizational responsibilities for its teams to be effective Go to the next page for more articles Important Note for readers: Ethics is of paramount importance to us. There are two approaches to the subject of Business Ethics. One is the Normative approach and the other is Empirical. The normative approach is the option chosen mostly by Philosophers and Theologians focusing on morals, truth, fairness, justice, rights and wrongs, which are rather abstract and difficult to understand, whereas the empirical approach is chosen by most social scientists, management consultants, academics and scholars who are more concerned with implementable decisions on the subject. Unfortunately, the subject of business ethics cannot exclude moral and immoral considerations and as a result a symbiotic relation of both approaches has to exist to come to any meaningful conclusions. We are not present to pass value judgments on incidents and people, which is against our editorial policy. We avoid reference to people, as far as possible, unless the incident or event, warrants it. We have to refer to incidents or events in some real life case studies. Any comment on the incident or event is not a reflection on the individuals or organizations concerned. The objective is that such mistakes are not repeated and we learn from them. There is an opportunity to learn, even from a calamity. The articles and editorials are put through spell, grammar check and proof reading. However, some inadvertent errors may still exist. They are corrected as and when noticed. We crave the indulgence of readers in such cases. The interpretations, views and opinions expressed are personal. 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